Vail Resorts Assistant Property Manager - Saddleridge Lodge - Beaver Creek, CO in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Assistant Property Manager - SaddleRidge
Summary of Job:
Manage all operational activities of the SaddleRidge rental program to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to staff. Communicates effectively in writing and verbally to provide great service to our guests and owners. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, develops and administers progressive disciplinary procedures for all staff to ensure that SaddleRidge’s high standards of quality are met.
Essential Job Responsibilities:
The Assistant Property Manager will assure guest service standards are being applied consistently and to all hotel and departmental policies and procedures are followed and adhered to. Including Standards are being met and units are being kept to our standards.
Pro-actively identify member and guest needs and coordinate with departments to ensure they are met, actively encourage and implement ideas and innovative thinking.
Maintain department efficiency by managing budget and forecasts expectations; ensure accounting is accurate in regards to commissions, group billing, petty cash, gratuities and upgrades.
Proactive and quick responding with guests on behalf of the SaddleRidge to ensure no guest leaves the property unsatisfied.
Facilitates and schedules departmental meetings, attend and represent the front office for all pre-con meetings for groups staying on property, and Property management meetings as required.
Preparation of all reports and paperwork, ensuring all reports for management are completed accurately and submitted on a timely basis.
Organize scheduling of staff according to business levels, groups and needs and issuing this to the team in a timely manner weekly.
Organize and administer on the job and continuing training for new employees, onboarding. Overall team development.
Excel at soliciting guest feedback via our Medallia scores. Respond to all guest inquiries and phone calls within 24 hours.
Respond and address all Employee Engagement feedback. Hire, Train and hold accountable with discipline all team members in a timely and professional manner.
Respond to owner requests in a timely manner
Build and strengthen relationships with owners to keep them in the rental pool
Work with owner to update their unit if possible in a highly organized manor
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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