Vail Resorts Front Desk Team Lead - The Pines - Winter Seasonal in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The Front Office Team Lead provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered. The Front Desk Team Lead will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance and encourage adherance to standard procedures.
Essential Job Functions:
Welcome guests in a warm, friendly, prompt and professional manner.
Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to Operating standards.
Answer phones in a prompt and courteous manner with a pleasant, energetic voice
Plan and implement upgrade strategy for all next-day arrivals.
Utilize all guest profiles and names, and provide preferences accordingly.
Follow and monitor proper cash handling procedures outlined in the bank contract and training manual.
Distribute mail/messages/faxes following SOP
Perform the daily tasks according to the RockResort Standards, and those set forth by the Manager on duty.
Maintain a high level of professional apperance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
Act as the Manager on Duty when necessary and carry out the duties required of a manager.
Assisting the Manager on Duty with guest issues and requests.
Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service.
Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct.
Anticipate guests' needs, respond promptly and acknowledge all guests passing by.
Conduct site tours of the hotels guest rooms and general areas as needed.
Handles confidential information, including guest records, with a high degree of integrity.
Participation in training classes
Complies with all Resort policies, procedures and standards of operation.
Ensures the department leads the charge in regard to recycling efforts and environmental initatives.
Ensures that the Front Desk is kept tidy and clean at all times
Assist all other departments as needed to ensure a smooth operation
Assists the Shift Manager with the daily room assignments
Communicates all received Feed Back to the appropriate Managers and updates the Guest History
Other Duties as assigned
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 242227