Vail Resorts Pines Lodge - Front Desk Supervisor - Full Time Year Round in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Front Office Supervisor responsibilities at the Pines Lodge include, but are not limited to:
Hire train, develop, coach, and discipline employees. Ensure team knows how to effectively handle guest issues.
Responsible for payroll. Must create and cost out weekly schedules for all front office staff and be within budget.
Monitor room inventory and work with sales and reservations to maximize revenue.
Maintain and provide an example of the RockResorts Brand Standards for Front Desk including periods of check-in, check-out, and phone calls.
Ensure strict adherence to key control, proper company cash handling procedures, and walk-in procedures for all front desk agents.
Respond in writing to Medallia customer service reviews.
Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges.
Manage incoming telephone and email correspondence in a prompt and courteous manner.
Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner.
May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance.
Responsible for cleanliness of guest reception and surrounding public areas.
Occasionally fulfill concierge duties including dinner, transportation and activity reservations.
Provide useful information to guests about local services and activities.
Maintain a high level of professional appearance, demeanor and ethics at all times.
Handle confidential information, including guest records with a high degree of integrity.
Participate in training classes as assigned by the manager.
Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.
High school diploma or equivalent - required
Proficient in Microsoft applications - required
Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required
Ability to communicate effectively in English, both written and verbal - required
Ability to stand for long periods of time for up to 8 hours without sitting - required
Ability to work in a team and be detail oriented
Strong organizational skills - required
Ability to work a flexible schedule, which includes weekends and evenings - required
Ability to lift and carry 50lbs - preferred
At least 1 year Front Desk Experience - preferred
Previous lead guest or customer service experience - preferred
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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