Vail Resorts Ticket and Pass Sales Agent - FT & PT - Winter Seasonal - Beaver Creek Resort in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Ticket Product Sales Agent is part of the Product Sales & Services (PSS) Department and will be responsible for delivering outstanding guest service while facilitating the sale of Lift Tickets, Season Passes, fulfilling pre-purchased sales orders. This position requires a full knowledge of our products and services and is responsible for collecting guest information. The Sales Agent will also resolve guests product/ticket issues, facilitate refunds and work directly with management and other team members of PSS by responding to guests inquiries with quality information about the resort. As a PSS Sales Agent, you will receive a high level of guest interaction and will be the face of Beaver Creek! We are looking for guest service individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.
Responsibilities include, but are not limited to:
Accurately and efficiently process: lift access products while capturing guest data
Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
Make suitable recommendations on products to meet the guest’s needs and the business objectives.
Ability to handle high volumes of customer interaction while delivering exceptional guest service; internal & external
Creating a fun & professional work experience while communicating in a courteous & respectful manner
Perform daily sales and closing and be held responsible for your end of day point of sale audit
Work on a computer with a high degree of accuracy and efficient speed
Follow company/department policies & procedures
Participate in resort & departmental trainings and development courses.
Cross-train and work in all areas/locations of PSS
Data entry; collecting accurate guest data on all transactions
Maintain a clean and efficient work area and report any areas of concern
Perform other duties
High School Diploma or equivalent - required
Working knowledge Microsoft Products - required
Previous guest service work experience - required
Previous cash handling experience - Preferred
Efficient and accurate keyboarding skills - required
Fluent in all aspects of English - required
Ability to work weekends and holidays - required
Ability to lift up to 25 lbs. - required
Position may require a background check
Point of Sale service experience - preferred
Knowledgeable about all resort products - preferred
Able to stand or sit for long periods of time - preferred
Schedule : Work schedule is based on business volumes and assignment. Full Time work schedule is typically 4 days per week, 8-10 hours per day with a 7:45am start time. The ability to pick up additional shifts depending on business volumes is required. Employees must commit to at least one weekend day and some holidays.
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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