Colorado Hospitality and Tourism Jobs

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Monarch Casino Black Hawk Bilingual Casino Host in Black Hawk, Colorado

Enroll new potential mid- level customers into the Monarch database using appropriate procedures.Use effective and efficient customer service skillsMaintain player accounts with special attention to detailMake prudent decisions, within department guidelines, regarding complimentariesHandle room reservations for players in an appropriate and professional mannerParticipate in property events and promotional activitiesApply effective telemarketing skills through use of the Contact Master.Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.Attend Host staff meetingsResponsible for player progression by moving players through each tierMust use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.iiiiMust be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.1 year of previous casino or hotel marketing experienceMust be fluently bilingual in Mandarin or Vietnamese Excellent verbal and written skills in English.Proficiency in PC operations including Windows, Word, Excel, and Outlook. iKnowledge of the Advantage system and LMS preferredGood organizational skills; able to handle many projects at one timeAbility to maintain composure under all circumstances.Ability to maintain the strictest confidence regarding all information concerning Monarch and its guestsStrong interpersonal and telephone skills.Physical ability to stand/walk for long periods of time.Physical ability to move quickly throughout the property.Ability to memorize data concerning various programs.Ability to travel by Air/Auto/Train as business demands.Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.Must possess sales personality, aptitude and focus.Must be able and willing to work various days and shifts, and long hours as required.Successfully pass a pre-employment criminal background check and drug screen.iAn Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchis intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii