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Monarch Black Hawk Inc. Hotel Front Desk Agent in Black Hawk, Colorado

Let your career take flight!!!! Monarch Casino Resort Spa in BlackHawk, Colorado is immediately hiring for all resort positions!Monarch's new resort will feature a Chophouse, 24/7 Caf , SpecialtyRestaurant, and Buffet. Our spa will feature state of the art spa serviceson top of the 23rd story of our resort along with a roof top pool,sauna's, hot tubs and more!Now hiring bold, motivated, team-focused individuals! Part Time and Full Time Team Members (TMs) Will Enjoy: Hiring Incentives for Non-Management Team Member Referral Program Education/Tuition Reimbursement Flexible Work Schedules 1 Free Meal per Shift Subsidized Transportation Options Free Parking Team Member Anniversary Program and Recognition Accrued Sick TimeFull Time Team Members (30+ hours) also enjoy: 2 Weeks PTO 6 Observed Holidays Health Benefit Insurance Package after 90 days (medical, dental,vision, life insurance, short term disability) 401k with company match Career Development and Advancement Programs In-State and Out-of-State Relocation Assistance ProgramsDon't want to drive to Black Hawk? You don't have to! Check outthese casino bus routes at or a Team Member of Monarch you can ride the casino bus for only $4-$6 perday!The incumbent in this position, as with all members of the Monarch CasinoResort Spa Team, is expected to conduct himself/herself in a manner whichdemonstrates initiative, professionalism, personal awareness,integrity, and exercises confidentiality in the appropriate areas ofhis/her performance. This position shares in the Monarch Casino ResortSpa support of the company's Vision, Mission, Values, and consistentlyperforms all functions in a fashion that inspires and motivates others toactiv Provide a warm welcome to our internal and external guests.Provide guests with directions as needed.Efficiently checking in/out guests, which involves retrieving the guestreservation, verifying special requests and accommodations, programmingroom keys, calculating room charges, making approved changes to guest'saccounts and collecting a form of payment for charges incurred.Handle large amounts of currency accurately and efficiently.Accurately taking and relaying guest requests to other departments such asHousekeeping, Engineering, Bell/Valet, VIP etc.Properly handle guest mailAssist guest with any concerns that they may have and record such comments andconcerns.Answers the phone within three rings and with a smile.Performs other incidental and related duties as required and assigned.TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience) High School Diploma preferred.Experience preferred.Must be friendly, approachable and team oriented.Must have good communication skills.Ability to work well with others and alone.Must be able to stand and for extended periods of time.Must be able to work all shifts, weekends and holidays.DESIRED COMPETENCIESEthics - Treats people with respect; Keeps commitments; Inspires the trustof others; Works with ethical integrity; Upholds organizational values.Communication - Communicates clearly and informatively; able to read andinterpret written information.Problem Solving - Identifies and resolves problems in a timely manner;Gathers and analyzes information skillfully; Develops alternativesolutions; Works well in group problem solving situations; Uses reasoneven when dealing with emotional topics.Judgment - Displays willingness to make decisions; Exhibits sound andaccurate judgment; Supports and explains reasoning for decisions; Includesappropriate people in decision-making process; Makes timely decisions.Professionalism - Approaches others in a tactful manner; Reacts well underpressure; Treats others with respect and consideration regardless of theirstatus or position; Accepts responsibility for own actions; Followsthrough on commitments. Quality - Demonstrates accuracy and thoroughness;Looks for ways to improve and promote quality; Appl