Hammersmith Management Concierge in Boulder, Colorado
"Our Philosophy is simple, we believe in quality, service, performance, and integrity!"
The professionals of Hammersmith® have been dedicated to the advancement of quality living communities in Colorado for over 35 years. We pride ourselves on working with Homeowner Association's Boards and homeowners in order to provide personalized and hands-on management benefits.
We are looking for a hard-working and professional Concierge to help us in achieving this mission!
Reports To: Community Association Manager
Department: Community Management
Exemption Status: Non-Exempt/Hourly
Summary: The Concierge provides exemplary customer service to residents by answering all questions, receiving packages, and coordinating resident requests with gracious hospitality and poise.
Location: Peloton - Boulder, CO
Schedule: No weekends. 5:00PM - Midnight
Points of Distinction:
Greet residents and visitors in a friendly and courteous manner.
Field and respond to resident requests, inquires and concerns.
Accept and log deliveries and notify residents of receipt.
Maintain sign-in logs for guests and contractors.
Perform clerical and administrative functions with accuracy and timeliness.
Keep work areas clean and organized for efficiency.
Responsible for key lock boxes.
Monitor cameras, and report to Security or Management Office.
Manage special events guest registers.
Must possess personal values that are in alignment with those of the company; Excellence, Partnership, Professionalism, Integrity, and Life Balance
Skill in effectively communicating and listening to residents, outside resources, and other staff
Skill in organization and placing attention on details
Ability to provide exemplary customer service creating successful relationships with residents
Ability to utilize different computer software
Ability to prioritize and handle multiple assignments
Ability to demonstrate a positive, upbeat, and professional demeanor
Ability to perform duties with limited supervision
Education and Experience:
High School diploma or equivalent
Previous experience in customer service required
From: Hammersmith Management