Hilton Grand Vacations Concierge- Valdoro in Breckenridge, Colorado
What will I be doing?As a Concierge you would be responsible for executing your position'sresponsibilities in alignment with our Spirit of Service alignment and drivingcompany success through performing the following tasks to the higheststandardsProvide excellent service to guests and support sales and marketingdepartments by preforming tasks in the front desk, gifting and Kitchen. Thisposition requires the greeting of all guests authoritatively andenthusiastically with a warm smile and professional demeanour.Essential FunctionsProvides outstanding guest/owner service at all times.Recommends and books activities and dining options suitable for the guest.When making a booking fill out voucher system, input guest charges intoVOICE, confirm with Activity Company the booking and provide the guest withall pertinent information.Stays abreast of current events, specials, new businesses in town, etc.so you are well informed to assist the guest.Book guests for spa treatments at the Valdoro Spa through on-line bookingsystem. Works closely with spa owner on any changes, better systems, etc.Interacts with the spa staff for spa postings and guest information.Assists with other departments when needed. Frequently assists with skistorage and front desk phone calls.Maintains coffee service throughout the day in Winter and lemon water in theSummer.Attends town vendor day to keep updated on activities and vendors.Maintains communication by radio when assisting with shuttle and when awayfrom desk.Excellent phone skills, with a customer friendly demeanor towards all teammembers as well as other internal and or external customers. Demonstratesaccurate telephone techniques, communication etiquette.We offer a benefit package to our full-time Team Members that includesmedical, dental and vision insurance, 401k plan, Paid Time Off (PTO)program and travel benefits. The pay range for this role is 12.50-14.22 perhour. Eligible employees may receive a quarterly "SALT" bonus if theproperty achieves established performance measures. View more benefitinformation, visit yourbenefitresources.com/hgv and click on"Considering a JobWhat are we looking for?Hilton Grand Vacations is an authority in the vacation ownership industry,operating with an unwavering dedication to innovation, quality, andcontinued growth. At the core of our company's success are our TeamMembers! To fulfill this role efficient, you must possess the followingminimum qualifications and experience:A positive disposition!We are looking for someone who enjoys interacting with guests and Hilton GrandVacations employees alike.Previous customer service experienceMust possess strong verbal and written communication skills.Must have strong digital literacy and be flexible to work any day of theweek, any shift to include weekends and holidays.It would be helpful in this position for you to demonstrate the followingcapabilities and distinctions:Previous concierge experiencePrevious hospitality tried experience is helpful.Hilton Grand Vacations is an authority in the vacation ownership industry,operating with an unwavering dedication to innovation, quality, andcontinued growth. At the core of our company's success are our Team Members.We offer an excellent benefit package to our full-time Team Members thatinclude medical, dental and vision insurance, 401K plan, Paid Time Off(PTO) program and extraordinary travel benefits.Don't wait! Apply Today.EOE/AA/Disabled/VeteransWe will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privilegesof employment. Please contact us to request accommodation.