Vail Resorts Executive Housekeeping Manager, Gravity Haus in Breckenridge, Colorado
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
Job Summary :
The Executive Housekeeping Manager is responsible for assisting with the day to day leadership of the housekeeping department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Gravity Haus standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public areas.
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
Manage finances of housekeeping operations including budget, forecasts and inventory.
Provide staffing, training, counseling and performance reviews for the housekeeping department.
Ensure employees understand expectations and parameters.
Comply with all Resort policies, procedures and standards of operation.
Ensure the Housekeeping Department leads the charge in regard to recycling
Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
Capital budget, perform any additional tasks or projects as required.
Coordinate and align with Gravity Haus ownership group.
Supervise the linen inventory based on forecast CPOR
Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity.
Able to schedule staff effectively and efficiently with CPOR
Other duties as assigned
High school diploma.
Previous experience in managing a hotel/resort housekeeping department
Minimum of 2 years of experience in Supervisory/ Management/Assistant Housekeeper
Valid Driver’s License
Microsoft Office Suite (Word, Excel, Outlook)
Advanced ability in English Required
Good communication, organization and time management skills.
Lift weight from 25-50 lbs
Ability to communicate in Spanish
The perks include a free ski pass, and a set of benefits including...
Medical, Dental, Vision insurance, and a 401(k) retirement plan
Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
Paid Parental Leave for eligible mothers and fathers
Healthcare & Dependent Care Flexible Spending Accounts
Life, AD&D, and disability insurance
Enjoy the perks of a DoubleTree Employee and a Vail Resorts employee with just one job. Our staff at the DoubleTree gets twice the reward by holding only one job. Part of the Vail Resorts Family and DoubleTree team member, you reap the benefits of both companies (free ski pass for all Vail Resorts operated properties and all the lodging discounts for DoubleTrees nationwide). The staff at The DoubleTree live up to the brand’s reputation by offering a warm and welcoming stay to every guest. There is a high expectation of phenomenal customer service but it comes with a high reward of amazing team members. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 296507