Vail Resorts Front Desk Agent - Village at Breckenridge in Breckenridge, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.
Job Responsibilities including but not limited to:
Ensure accurate check-in and checkout processes according to RockResorts brand standards.
Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner.
Creates accurate keys to guest rooms according to owner log and LMS reservations.
Must have excellent guest and associate relations skills.
Possess strong organizational and verbal communication skills.
Accurately and timely route all communication during an emergency situation.
Ability to sustain composure at all times and remain calm during difficult situations.
Complies with all Resort policies, procedures and standards of operation.
High School Diploma or Equivalent.
Work experience in a guest service facet- hotel preferred.
Microsoft Office, Property Management Systems (LMS preferred), General Computing.
Ability to communicate in English effectively in both written and verbal mediums.
Ability to multitask in high volume situations.
Ability to speak multiple languages a plus.
What’s in it for you? Benefits include:
Free Ski passes for employees and dependents
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf
401(k) Retirement Plan
Excellent training and professional development
If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 171583