Guest Services, Inc. Front Desk Agent in Breckenridge, Colorado
Do you have strong customer service skills and enjoy working directly withcustomers? Are you comfortable with a computer? If so this position may befor you.We are looking for a Front Desk Agent to join our team at the Lodge and Spa atBreckenridge in Colorado! We will train you! All you need is strongservice skills, be comfortable on the computer, have attention to detailand be able to multi-task. Schedule: VariesJOB SUMMARYThe Front Desk Agent must have the ability to perform all desk agent functionsincluding checking guests in and out, reservations, and switchboard.ESSENTIAL FUNCTIONS* Provide administrative, reception and program support to management andstaff.* Manage phone activity including providing general knowledge to callers.* Manage walk-in traffic. Sign in customers as needed. Smile and greetcustomers in a welcoming manner.* Register and assign rooms to guests.* Provide quotes for room rates and up-sell the guest when possible.* Assist in coordinating the Front Desk and the Housekeeping Department.* Verify that the correct charges and credits are posted to the correspondingguest folio. Collect payment for charges on the guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at thebeginning and end of each work shift.* Responds to guest inquiries.* Resolves guest complaints within scope of authority, otherwise refer thematter to the management.SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE* High School Diploma preferred. Minimum of at least 16 years of age.* Clerical skills including typing, filing, office machine operations,cash register operation, maintenance of records, and the ability toundertake multiple tasks simultaneously.* Computer proficiency.* Demonstrated talent for interacting with a wide variety of people; abilityto effectively organize and coordinate multiple priorities; ability to learnand develop new skills; ability to problem solve.* Ability to arrange and coordinate schedules for reservations.* Excellent interpersonal, administrative, telephone and othercommunications skills.Guest Services offers competitive pay and excellent benefits, including PaidTime Off and a generous 401(k) Match.Veterans, Minorities, People with Disabilities and Women especiallyencouraged to apply.Guest Services, Inc. is an Equal Opportunity / Affirmative Actionemployer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin,disability, or protected Veteran status.