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Omni Hotels Management Company Guest Service Agent Full Time in Broomfield, Colorado

Guest Service Agent | Full TimeJob LocationsUS-CO-BroomfieldRequisition ID2021-47745# of Openings1Category (Portal Searching)Front Office OperationsLocationInterlocken ResortThe Four-Diamond, award-winning Omni Interlocken Resort welcomes you to aretreat into modern luxury. Nestled against the backdrop of the RockyMountains, this year-round Colorado resort near Denver offers a wealth ofon-site amenities. With its stunning panoramic views of the mountains orvalley, unmatched luxuries and the essence of snow-capped mountaintranquility, the Omni Interlocken Resort is sure to sweep you off your feet.The Omni Interlocken Resort's associates enjoy a dynamic and exciting workenvironment, comprehensive training and mentoring, along with the pridethat comes from working for a company with a reputation for exceptionalservice. We embody a culture of respect, gratitude and empowerment day inand day out. If you are a friendly, motivated person, with a passion toserve others, the Omni Interlocken Resort may be your perfect match.Job DescriptionGuest Service Agents are responsible for providing a five-star welcome anddeparture experience to each guest, as well as, serving as ambassadorsthroughout the guest's stay. Guest Service Agents make the first impressionupon our guests by extending a warm welcome, providing information about thehotel and local area, and offering our full range of upscale hotel amenitiesand services to them. Guest Service Agents are also responsible for settlingguest accounts upon check-out, resolving guest issues and completing specialrequests. They are responsible for ensuring Omni's Clean and Safe policieswithin public areas are comliant.Salary for this position starts at $16.00/hour. Full Time Associates atOmni Interlocken Resort are entitled to elect the following benefits:Medical, Dental, Vision and other healthcare benefits, Paid MaternityLeave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves theright to pay more or less than listed compensation scale based on factors notrelated to sex or race.ResponsibilitiesProcess guest check-ins and check-outs according to Omni's Moments ofService and Standard Operating ProceduresEmpathetically listen to guest inquiries and provide appropriate responsesSet up accurate accounts for each guest checking in according to theirpreferences (room type, payment, etc.)Block rooms in the computer and follow through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments/personnel(i.e., special requests, amenity delivery)Maintain confidentiality of all guests and hotel informationEmploy attention to detail in order to ensure security of guest room access.Understand and execute all Omni accounting standards ensuring accuratesettlement of folios, routing of charges and adjustmentsMaintain guest history files on all guestsAccommodate room changes expedientlyDocument all guest requests, complaints or problems immediately and notifydesignated department/personnel for resolving the situation. Follow up toensure completion and guest satisfactionIssue safe deposit boxes to guests and ensure security of keyMonitor, send and distribute guest faxesGenerate, print and distribute daily and weekly reportsResolve discrepancies on the room status report with HousekeepingMaintain complete knowledge at all times of all hotel features/services,hours of operation, room types, numbers, layout, decor, appointmentsand locations, room rates, special packages and promotions.Actively share with guests the current hotel services, enhanced cleaningprocedures, and safety protocolsAssist Guets with booking pool reservationsMaintain lobby cleanliness including continuous sanitation of high touchpoints such as bell cares, public computers, elevator buttons and door handlesQualificationsAbility to clearly and pleasantly communicate both verbally and in writing inEnglish with guests, management and co-workers, both