Wyndham Hotels & Resorts Banquet Captain in Colorado Springs, Colorado

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Banquet Captain to join the team of the Cheyenne Mountain Resort Colorado Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.


  • Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.

  • Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.

  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.

  • Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.

  • Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.

  • Assist in service of functions as required.

  • Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.

  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.

  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.

  • Follow all state liquor laws.

  • Be familiar with banquet menus and prices.

  • Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.

  • Hold pre-function meetings, and check staffing and menus, prior to events.

  • Assign side-work duties and stations to all servers.

  • Supervise service of station or banquet room.

  • Prepare banquet checks and obtain signatures from guest contacts.

  • Monitor ongoing functions throughout assigned shift.

  • Supervise the breakdown and cleanup of all functions assigned.

  • Verify server’s paperwork when event is complete.

  • Prepare accurate captains’ reports.

  • Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff

  • Assist in set up of audio/visual, as necessary.

  • Handle items for “Lost and Found” according to the standards.

  • Ensure overall guest satisfaction.


  • High School diploma or equivalent and/or experience in a related field preferred.

  • College course work in a related field helpful

  • Previous supervisory responsibility preferred.

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift

Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.