Wyndham Hotels & Resorts Director of Catering in Colorado Springs, Colorado
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Director of Catering is responsible for directing, coordinating, training and supervising the Catering Sales Manager/s and Meeting and Convention Services Manager/s. Manage all aspects of the Catering Sales operation; including the selling of all food and beverage functions, conferences and banquets. Devising signature events, amenities and set‐ups that enhances the appeal to generate incremental revenue for the designated Hotel.
Manage existing accounts and follow up with client re-solicitation to capture future business.
Respond to requests by Meeting Planners immediately.
Interact with outside planners, vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review and revise rooming lists and VIP lists.
Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring his/her attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)
Plan and execute holiday and special events in conjunction with the Catering Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Wyndham Enrichment philosophy of service.
Ensure participation within department for monthly Wyndham Enrichment team meeting.
Focus team on their role in contributing to the Guest Service and audit scores
Conduct meetings according to Wyndham standards as required by management.
Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations.
At least 8 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 6 years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.