Job Information
Vail Resorts Service Technician - Year Round in Colorado Springs, Colorado
Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
Service Technicians are responsible for maintaining outstanding customer service as per company standards, generating sales, and safeguarding company assets.
Responsibilities include (but are not limited to):
Acknowledge customers quickly and courteously
Determine customer equipment needs
Complete accurate work order paperwork and prioritize work orders in an expedient manner
Serve as a knowledgeable resource to customers
Demonstrate a professional standard of customer service
Remain current on industry products and trends, and demonstrate knowledge of products
Protect company assets through loss prevention techniques
Service and repair customer merchandise according to established guidelines
Adhere to safety procedures regarding use of tools and equipment
Aware of department related pricing including any and all promotions
Qualifications:
1 year service technician experience - preferred
Ski and/or snowboard tuning experience – preferred
Comfortable with use of power tools and machines – preferred
Able to problem solve
Comfortable in high intensity, time sensitive multi-tasked oriented environment - required
Maintain a working knowledge of products and trends within the ski and snowboard industry
Previous retail and customer service experience - preferred
Strong customer service skills
Strong understanding on ski and snowboard industry
Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
Commitment to exceptional customer service
Basic computer skills - required
Ability to work a flexible schedule; including nights, holidays and weekends – required
The budgeted range starts at $12.32 - $13.55. Actual pay will be adjusted based on experience.
The perks include a free ski pass, and a set of benefits including...
Medical, Dental, Vision insurance, and a 401(k) retirement plan
Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
Paid Parental Leave for eligible mothers and fathers
Healthcare & Dependent Care Flexible Spending Accounts
Life, AD&D, and disability insurance
Epic Mountain Gear is the premier ski shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here. www.vailresortscareers.com .
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 253207
