City of Commerce City Guest Relations Associate I/II Eagle Pointe Recreation Center in Commerce City, Colorado
Weekend shifts ranging between 6:30 am - 7:30 pm in 4-5 hour shifts. Weekday opening shifts as early as 4:30 am.
Under the general direction and supervision of the Recreation Coordinator – Facilities or the Recreation Supervisor – Facilities, the Guest Relations Associate I/II assists with the daily activities of the Front Desk at a Recreation Center. The Guest Relations Associate I/II must work successfully in a team-oriented atmosphere that provides citizens and other employees with accurate information, excellent customer service and human relations skills. Must be accountable, flexible and adept at conflict resolution. Must accurately operate Windows PC and computerized cash register.
Essential Duties & Responsibilities
Act as a front line representative, assisting with all front desk operations within a Recreation Center.
Demonstrates safe work habits with awareness of co-workers and public safety.
Works effectively in a team environment by completing assignments, adapting to changing circumstances and respecting diversity.
Demonstrates a high-level of customer service at all times by effectively communicating with recreation guests via personal in-person communication, telephone, and email.
Interacts with recreation guests to determine their needs and provides appropriate and accurate information or directs recreation guests to the appropriate location and/or staff member for assistance.
Assists with controlling facility access and admissions, managing memberships, selling passes, and issuing ID cards.
Assists with program registration, court reservations and other general duties to customers.
Completes point of sale and monetary transactions, including cash/check handling and credit card processing in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports.
Assists with completing opening and closing procedures in accordance with department policies.
Assists with the setup and cleanup of equipment for facility rentals, activities, programs and special events.
Assists with maintaining the cleanliness and general upkeep of a Recreation Center and fitness equipment by performing general cleaning and other custodial duties as necessary. Performs routine maintenance as necessary.
Monitors guest adherence to facility rules, policies, and guidelines and safety standards and reports any disruptive behavior to appropriate staff members.
Responds to emergency situations, administers first aid, and performs CPR/AED or other medical attention as needed. Completes accidents/incident reports as needed.
Assists with City and department sponsored special events.
Assists with managing gym and fitness equipment inventory, cleanliness and checkout.
Assists with managing lost and found inventory.
Assists with departmental marketing efforts, ensuring all marketing materials are stocked in areas of responsibility.
Attends staff trainings and meetings as required.
Must maintain regular and punctual attendance.
Must comply with City and departmental rules, regulations, policies and procedures.
Performs other duties as assigned.
GUEST RELATIONS I
High school diploma or equivalent.
Cash handling preferred.
Customer service preferred.
PC computer knowledge and skills in Windows and MS Office.
MS Word and ACTIVE experience preferred.
CPR/AED and First Aid certification preferred; required within three months of hire.
GUEST RELATIONS II
Includes all of the above, plus:
Minimum one-year cash handling experience.
Minimum one-year customer service experience.
Holds or is pursuing a degree in Recreation or related field.
Knowledge, Skills & Abilities:
Must be highly motivated and take direction well.
Must be willing to work mornings, midday, evenings, weekends and holidays.
Must have no physical limitations regarding the lifting of items up to 30 pounds.
Must be a minimum of 18 years of age.
Ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide.
Ability to read and write, operate personal computer and keyboard, calculator, digital camera, telephone and some knowledge of proper office procedures.
Ability to handle required calculations of staff hours, timesheets, and carious records.
Ability to work in a fast-paced environment, respond calmly and professionally to stressful or emergency situations.
Ability to learn current policies and procedures.
Solid organizational skills.
Ability to conduct several tasks at once with frequent interruptions and can result in moderate level of stress due to the volume of public contact and diversity of work.
Ability to use independent judgment while applying general organizational policies and values.
Excellent customer service skills are imperative at all times.
Ability to substitute for other team members when necessary and work special events.
Detail oriented, flexible and well organized.
Excellent communication skills. Ability to understand and follow written and oral instructions and procedures.
Minimal error tolerance when handling cash transactions.
Ability to prepare various reports, records, and letters with proper format, punctuation, spelling, and grammar, using all parts of speech.
Must maintain regular and punctual attendance.
Must have access to reliable transportation.
Equipment Used, Work Environment and Physical Activities
Usual recreation environment.
Must be able to bend, kneel, stoop, squat, sit, walk, stand and perform duties requiring the use of repetitive motions for prolonged periods.
Must be physically able to perform frequent building walkthroughs, including climbing stairs.
Ability to lift and carry up to 30 pounds and climb ladder.
Requires the ability to coordinate hands and eyes in using various types of equipment.
Requires the ability to handle a variety of items, equipment, control knobs, switches, etc.
Must have minimal levels of hand-eye coordination.
Daily use of telephone, two-way radio, calculator, copier, fax and printer.
Daily use of personal computer, Microsoft Word and Excel, and ActiveNet software.
Occasional use of emergency equipment, first aid supplies, gym and weight room equipment, digital camera, custodial equipment.
Reads and interprets documents, instructions, and manuals; in written material, uses proper spelling, grammar and style; presents information and responds to questions individually and in small groups
Basic mathematical skills to perform moderately complex calculations including percentages, decimals and basic algebra
Interprets instructions in written, oral, diagram, or schedule format; solves practical problems with little standardization and a variety of concrete variables
Ability to read a variety of documents and reports such as budget reports, certifications, complaint/compliment forms, various invoices/packing slips, job lists, refund requests, telephone messages, letters and memoranda; ability to deliver information in a teaching or instruction setting.
Works in various recreational settings where exposure to any of the following may be possible:
Noise – sufficient noise to cause distraction or possible hearing loss
Atmospheric conditions – conditions that affect the skin or respiratory system
Potential exposure to hazardous anesthetic agents, body fluids and wastes
Potential exposure to hot and humid work environment
Potential exposure to infections and contagious disease
This job description is not intended to be an exhaustive list of all responsibilities and qualifications. Employees are accountable for all duties associated with this position.
Salary: $12.68 - $15.68 Hourly
Location: Commerce City, CO
Job Type: Seasonal
Department: Parks, Recreation, & Golf
Job Number: 2020-00050
Agency: City of Commerce City
Address: 7887 E. 60th Avenue Commerce City, Colorado, 80022