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United Engines LLC Mgr, Service in Commerce City, Colorado

Deliver the necessary management of technicians, ensure effective and reliable service for customers and implement training as required to achieve goals.

  • Interact with existing customers before job begins to confirm the necessary repairs and provide an estimate on cost and any preventative maintenance needed.

  • Observe technician skills levels and provide training as needed.

  • Supervise and control the work load of the Service Technicians to maintain an orderly work flow.

  • Perform entry of employee time and approve vacation requests for Service Technicians.

  • Ensure that the time on the job is correct for billing to customers.

  • Oversee the jobs are completed in a timely manner and with high quality and to customer specifications.

  • Follow up with customers to verify satisfaction with the completed job.

  • Connect with new customers and absent customers to increase business in the service shop.

  • Proficiently operate all assigned equipment and vehicles to perform any operation within the capacity of the machine as necessary to accomplish required work.

  • Order adequate supplies and parts for the Service Department.

  • Maintain a strong, personal commitment to the safety culture.

  • Ensure proper safety training, regular meetings and resources are provided to personnel to support adherence to health and safety procedures.

  • All other duties as assigned.

  • Prefer candidates with a BA/BS in Business Administration or related degree; or four years related experience and/or training in relevant industry; or equivalent combination of education and experience, required.

  • A minimum of 3 (three) years in progressive United or industry related assignments is required.

  • A minimum of 1 (one) year of supervisory/management experience is required.

  • A minimum of 3 (three) years of experience in diesel engines, commercial refrigeration or electrical diagnosis is required.

  • Basic knowledge of P and L is preferred, ability to understand and be trained is required.

  • Prefer candidates that are Thermo King certified and possess EPA Section 608 and 609 certifications.

Job ID: 2020-1436

Street: 4990 Monaco St