Vail Resorts Ticket Scanning Lead - Winter Seasonal - Crested Butte Mountain Resort in Crested Butte, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Title: Ticket Scanning Lead - Winter Seasonal – Crested Butte

The Ticket Scanning Lead will be responsible for providing an exceptional guest experience in any task performed at the resort.

Responsibilities include, but are not limited to:

  • Solve ticket/pass problems in the lift line, quickly and effectively with a high level of guest service, diplomacy and tact

  • Work as a team member while supervising a small group between 6- 8 staff members to make sure all guests are scanned properly, revenue is collected and guests are greeted

  • Provide supervision and give direction to crew with respect to skier safety, Ticket Scanning tasks in the base area and on the mountain. Assist with scheduling, ongoing training and development of the Ticket Scanning team

  • Protect against the fraudulent use of ticket and pass products.

  • Expand understanding of product offerings and scope of services, throughout the resort in order to efficiently answer questions and resolve issues.

  • Troubleshoot any issues with handheld scanning devices.

  • Monitor and maintain facilities, equipment and accompanying signage.

  • Other duties as assigned

Qualifications:

  • Previous experience working a front line or guest facing position - required

  • High School Diploma or equivalent - required

  • Able to work outdoors in all mountain winter weather conditions - required

  • Able to stand for up to 8 hours during a shift without sitting - required

  • Able to lift and carry 50lbs - required

  • Ability to handle frequent guest interactions, maintaining high service standards at all times - required

  • Must be able to work weekends and holidays - required

  • Be able to visually inspect passes and hear the scan gun

  • Must be able to handle guest issues with diplomacy and tact

  • Must have excellent communication skills

  • Prior experience supervising or leading a crew - preferred

  • Familiarity with Crested Butte and surrounding area - highly preferred

  • Must be 18 years-required

  • Schedule: 5 days/week, 8 hours/day. Approximately 8:00am - 4:00pm. Must be able to work weekends and holidays as required

There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course). www.vailresortscareers.com at http://www.vailresortscareers.com/

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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