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Wildwood Casino Host in Cripple Creek, Colorado

Level: ExperiencedNumber of positions requested: 2Position Type: Full-TimeSalary Range: $45,000 - $55,000 annually plus bonusGratuity Position: This position does not accept gratuities or participatein any tip poolJob Categories: Customer ServiceSUMMARY: - Develops and maintains effective relationships with current and potential Wildwood VIPs - Operates in compliance with Colorado Limited Gaming Act and other applicable municipal, state and federal laws or regulations. - Phone calls to VIPs with valid phone numbers - Emails to VIPs without valid phone number but with valid email address - Postal mail to VIPs without valid phone number or valid email address - Daily analytic reports for VIP status progression - Quarterly bonus eligibility based on job and player performanceESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned. - Develop and implement a communication strategy to build and maintain relationships with Wildwood VIPs through: - Phone Calls to VIPs with valid phone numbers. This includes keeping records of the disposition of each phone call. - Personalized emails to customers with a valid email address. - Direct Mail/Notes to VIPs with a valid physical mailing address - Learn and record VIP information to establish a rapport (ex. Birthday, marital status, game preferences, communication preferences, etc. - Update and manage VIP contact information in the Super Playmate database. - Market/sell casino offers, promotions, hotel stays and other amenities to drive incremental visitation. - Assist VIPs with personalized needs such as, but not inclusive of, hotel or restaurant reservations. - Periodically survey and monitor surrounding competition concerning club points, promotions and progress. - Identify players with the potential to become a VIP. - Issue discretionary comps (food, gas, hotel) based on play to build loyalty among current and potential VIPs - Assists with Special marketing and promotion events - Be knowledgeable of all Player's Club operations - Performs assigned Player Development duties within deadlines - Provides assistance to supervisors and managers in direct support of the Marketing/Player Development department. - Implementing special VIP events monthly in alliance with the Player Development ManagerSUPERVISORY RESPONSIBILITIES: - This position does not have supervisory responsibilitiesQUALIFICATION REQUIREMENTS: - To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily, and in a timely manner. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: - High school graduate or equivalent; one to two year's related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS: - Able to read, comprehend, and interpret simple instructions, correspondence, memos, and documents such as safety rules, operating manuals and procedures and maintenance instructions. - Able to write routine simple correspondence. Able to effectively present information in one-on-one and small group situations to guests and Employees.MATHEMATICAL SKILLS: - Able to add, subtract, multiply, and divide in small units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITY: - Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions. - Able to deal with and present problem-solving ideas that involves concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONS: - Colorado Gaming Support License is required. Colorado Gaming KEY License preferred.OTHER SKILLS and ABILITIES: - Strong guest service skills and the ability to ask questions and apply deductive reaso

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