Grubhub Client Success Manager in Denver, Colorado
Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).
While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).
Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!
Client Success Managers are responsible for all aspects of the post-sales relationships and achieving goals with our campuses and merchants. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Tapingo/Grubhub on college campuses, driving engagement with students, and managing senior relationships with university and food service operators.
Own the entire post-sales relationship with Tapingo/Grubhub signed accounts
Interface with corporate counterparts for our largest strategic partnerships
Project manage the operational set-up and deployment of each campus launch, including on demand delivery
Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
Provide exceptional client service, proactively problem solve to identify and resolve any account issues
Manage cross-functional execution of product implementation with Product, Engineering, Operations, and Support
Closely monitor, measure, and report on key performance metrics in each market
Use data to determine priorities for campus specific initiatives
Pursue up-sell opportunities for new business by showing the value of Tapingo/Grubhub’s program on campus
3-5 years experience in account management
Track record of building strong cross-functional relationships
Strong interpersonal communication skills, both verbal and written
Highly data focused, with strong proficiency in Excel
Resourceful, creative and able to find innovative ways to achieve results
Exceptionally detail oriented and can multi-task in your sleep
Comfortable with ambiguity and change and thrives in a fast paced environment (previous start-up experience a plus)
Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries.
Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.
MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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External Company Name: Grubhub Holdings, Inc.
External Company URL: www.grubhub.com
Street: 1700 N Broadway