Mindful Health Customer Happiness Team Manager in Denver, Colorado
Mindful Health comprises multiple companies that embody our three pillars of ultimate health and wellness: Healing Foods, Healing Movement, and a Healing Mindset. We believe that living in the fullest expression of yourself is the best way to impact the planet and the world, and every decision we make for each of our companies keeps this value in mind.
Our organization is made up of talented employees and contractors from all over the world who use their knowledge and skills to further the initiatives of the following three brands:
Danette May ? Danette May is America?s Leading Healthy Lifestyle Expert, the founder of The Rise movement, and the author of many books, notably The Rise: An Unforgettable Journey of Self-Love, Forgiveness, and Transformation (Hay House 2018). Her programs include online coaching in the areas of healthy lifestyle and mindfulness.
Fit Rise 365 ? Our health and wellness online membership platform provides our community with fitness challenges, mindfulness exercises, and nutritional recipes that are intended to elevate overall health and wellbeing.
Earth Echo ? Our superfood and supplement company offers the highest quality, most bioavailable products on the market. We believe we are made for more because when you feel good, you do good. As caretakers of the planet, we strive to minimize our impact on the planet by creating sustainable packaging and sourcing only the best organic, non-GMO ingredients that we can deliver to our customers.
Mindful Health was named #48 on the Inc. 500 2018 list of the fastest-growing private companies in the US.
We seek individuals who are passionate about healthy living, are on a personal path of growth, and are committed to transforming the world around them in their own way. We believe that we are all individually empowered to change the world.
Our culture thrives on community, diversity, and inclusiveness. Individuals at Mindful Health are recognized for their contribution to the team, the culture, and the mission. It is our hope that every member of our team thrives and finds personal and professional fulfillment in their role.
For more information on our Company and culture please visit www.danettemay.com/career
The Customer Happiness Team Manager is a 100% remote position. Successful candidates will have a clean background report.
We are looking for a passionate team leader. The Customer Happiness Team Manager will lead a remote contact center team. We are searching for a leader who has a strong focus on sales behaviors. This leader will coach the team on how to upgrade members and cross sell our Earth Echo brand of supplements and superfoods , as well as Fit Rise programs. The manager is the point of contact for questions from the customer service team and for delivering new employee training on the systems and processes at Mindful Health.
The Manager is responsible for all points of consumer contact, including phone (incoming and outgoing), email and chat, delivering training to new employees, handling personnel issues, and assisting in the development of a documented training curriculum for both customer service and inside sales.
About You: The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. The scope of the job may require effective delegation to proven people. Especially routine and repetitive details should be delegated but with responsibility for follow up and accountability for timely results. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The emphasis is on results, and effective systems that achieve results through and with people, rather than on the details of implementation. The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.
Description & Influence:
Inspire our team of Customer Happiness Representatives.
Professional experience with outbound sales calls to consumers with a focus on informing, cross selling, and creating authentic customer connections.
Track record of success in achieving sales goals and identifying new sales opportunities.
Conceptualize sales opportunities based on marketing programs and content
Ability to sell a premium brand and overcome price objections.
Act as the point of contact for the customer happiness team regarding internal processes and procedures, fulfillment, system troubleshooting , etc.
Understands customer service principles along with the ability to think differently and build a better customer experience.
Has the interpersonal communication skills to communicate through email, chat, social, and video.
Learn to manage and administer our systems (ZenDesk, phones, chat, etc.)
Build weekly and monthly reports analyzing data to interpret business needs and consumer trends.
Routinely handle questions and issues in support of department needs.
Train employees on the use of internal systems, company processes and procedures
Develop training curriculum for new employees
Rely on experience and judgment to plan and accomplish goals.
Top-notch organizational skills and willingness to properly engage people inside and outside the company to address real-time issues, as well as plan for future needs.
Assist our customers as necessary.
A wide degree of creativity and latitude is expected.
A competitive quarterly bonus plan based on Department sales goals.
Background & Experience:
In-depth knowledge and experience with sales practices and techniques.
Minimum 2 years of sales experience with a proven track record of hitting a sales budget.
Minimum 2 years of training experience
Prefer 1-2 yrs prior management experience of a service team that is remote.
A proven track record in customer service of at least 5- 7 years.
Excellent verbal and written communication skills.
Willingness to help out in other departments, as necessary.
Strong reporting and analytical skills in Excel.
A quick learner and self-starter with excellent computer skills.
Problem-solving skills and a willingness to proactively address issues is vital.
Open-minded and agile ? willing to perform a variety of tasks and implement quick solutions in a fast-paced environment.
RingCentral phone system experience is a plus.
ZenDesk CRM experience is a plus.