Sage Hospitality Resources Front Desk Manager in Denver, Colorado
Sage Hospitality is set to hire a Front Office Manager to join the pre-opening team at the Hyatt Place Pena Station. This hotel is part of Denver’s “smart city” design, re-imagining traditional community pillars-corporate offices, multi-family residences, healthcare, retail and hotels-as hubs for environmentally progressive, transit-oriented innovation. We are seeking a proven leader to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the Hyatt Place Pena Station.
The hotel has been designed to embody Pena Station NEXT’s vision for smart, sustainable, connected living. The seven-story, 226 room hotel is accessible by the light rail station one block way and driverless electric shuttles. The lobby level boosts 3,500 sq. ft. of meeting space, Gallery Kitchen, market, Starbucks, 24-hour fitness center, indoor pool, gaming area, library and business center. A large bar includes an operable wall that will open to the outside, connecting guests with the active, tree-lined outdoor design.
Join us and immerse yourself in Denver’s first “smart city” and the #1 upscale brand by BTN Magazine. At Hyatt Place hotels, we understand that every trip has a purpose, and every stay should be an opportunity to recharge and make the next day more successful than the one before. At Sage Hospitality, we create places to go to and not through.
Experience this new generation of Hyatt Place hotels-
Competitive salary and benefits
Live the SAGE DNA; enriching lives one experience at a time, future career opportunities with most hotel brands, large portfolio of hotels in Colorado and many more around urban locations in the US
Be part of Sage’s vision of being recognized by our customers as the best in the business through ensuring a culture that “makes the ordinary extraordinary!” You will find yourself as champion of this culture in every touch point of our business from our associates, guests, owners and communities. Enjoy the giving back to Denver that Sage is known for. Come work where you belong!
Opening November 2019
Front Desk Manager
Hyatt Place Denver/Pena Station
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have vision ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.
Work inside 95%Material/Equipment Used
Prolonged standing at indoor, thermostatically climate-controlled workstation.
Area of Interest:
Front Desk & Guest Services
Full Time - Regular
6110 Panasonic Way