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Acara Solutions General Manager - Denver in Denver, Colorado

Job DetailsNameGeneral Manager - DenverCity DenverState CO, United StatesJob ID8276Job DescriptionThe General Manager (GM) is the onsite leader of the hotel and representsthe company with all guests, clients, associates, and owners. TheGeneral Manager is responsible for consistently delivering results thatcontribute to the mission and overall success of the hotel by accomplishingperformance objectives focused on driving revenue, controlling costs,providing guest and associate satisfaction, and delivering product andservice quality. To accomplish this the GM will work directly with Sonesta'smarketing, revenue management, and sales team and the shared accounting,facilities, human resources, information technology and procurementservices thJob DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests andclients. Manage according to the Sonesta G.U.E.S.T. standards and instill apassion for customer service in all associates of the hotel. Create processesand procedures to ensure the hotel is properly supplied with all guestamenities, all food and beverage outlets are meeting guest expectations,and the hotel is properly maintained and clean.Manage the direct sales activities of the hotel in partnership with thehotel's Regional Sales Director (RSD) and Global Sales Office (GSO)to uncover the appropriate demand located in the hotel's trade area.Directly supervise the hotel's Director of Sales and partner with the abovesales support team to create and execute the hotel's sales and marketingplan to secure the fair market share of business for the hotel.Manage the overall seasonal demand strategy in partnership with the hotel'sRegional Revenue Manager (RRM) with regard to room type and length of staypricing. Work with the hotel's property management system (Opera) andreservation system (Synxis) to maximize revenue through occupancy and rateadjustments based on market conditions.Regularly sell hotel rooms through direct client contact.Establish and implement appropriate service recovery guidelines in order toensure complete guest satisfaction. Respond to guest complaints or concerns ina prompt and professional manner.Manage the Sonesta ES Suites brand positioning through the proper use of allmarketing programs. This would include, but is not limited to the creationof everyday surprises, the implementation and management of the company'sguest recognition program (Travel Pass) and the proper use of all logo andgraphics standards.Manage the front office, housekeeping, and food and beverage operation ofthe hotel through the direct supervision of the Operations Manager.Manage the appearance, condition, and preventive maintenance of thephysical plant through the direct supervision of the Maintenance Manager.Attend Evening Social and Breakfast events as a representative of themanagement team of the hotel and to prospect for additional sales leads.Lead the development, implementation and monitoring of capital andoperational budgets for the hotel which support the overall objectives of thecompany. Work with the Finance Department on the identification of variancesand communication to ownership on the hotel's financial condition.In partnership with the hotel's assigned General Ledger Accountant and inaccordance with company rules and policies, ensure the proper process is inplace to manage and report the inflow of money in and out of the hotel.In partnership with the Manager, National Engineering and FacilitiesOperations and in accordance with company rules and policies, ensure theproper process is in place to manage and report on the condition of thephysical building(s), grounds, and parking surfaces. This includes thecreation and management of the hotel's annual capital and operations expensebudget to improve and maintain the facility for guests and ownership.In partnership with the hotel's assigned Human Resources representatives andin accordance with comp

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