Job Information
Menzies Aviation Passenger Service Agent in Denver, Colorado
Description
Key Responsibilities
Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
Interpret identification labels along with baggage and cargo routing tags
Host self-service kiosks
Ensure that all work areas are organized
Keep a positive attitude while offering assistance
Ensure the safe and secure operations
Comfortable lifting/moving up to 70lbs of cargo and baggage
Some bending, stretching, pushing & pulling
Perform other duties as assigned
Qualifications
Must be at least 18 years of age
Must pass pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting 70lbs
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service Experience Strongly Preferred
Intermediate Computer Skills Required
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Benefits
$15.00/hour
Three Health Plans through Meritain Health that offer a variety of coverage
Two Dental Plans through Delta Dental
Vision Insurance Plan through Met Life Vision
Paid Vacation
Accident Coverage Plan
Critical Illness Coverage Plan
Hospital Indemnity Coverage Plan
Company Paid Employee Basic Life and AD&D Insurance $20,000.
Voluntary Life and AD&D Insurance
Voluntary Short-Term and Long-Term Disability Insurance
401K Savings Plan
Employee Assistance Program
Prepaid Legal Coverage Plan
Identity Theft Protection Plan
Pet Discount Coverage and Pet Insurance Plan
Uniform Provided
Merit increase after 90 days, 180 days, 1 Year, 2 years, and 3 years of employment
Flight Privileges on Frontier Airlines after 30 days of employment
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
