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The Eddy Taproom and Hotel Restaurant Manager in Golden, Colorado

Functions as the strategic business leader of the property's Taproom. Areasof responsibility include Front of The House Food and Beverage Operation.Position works with direct reports to develop and implement departmentalstrategies and ensures implementation of The EDDY service strategy and brandinitiatives. The position ensures Taproom Operations meet all standards,targets customer needs, ensures employee satisfaction, while focusing ongrowing revenues and maximizes the financial performance of the department.Develops and implements property-wide strategies that deliver products andservices to meet or exceed the needs and expectations of our guests and teammeWe offer a competitive benefit package for full-time, regular team membersthat includes: group medical, dental, vision, life, and disabilitybenefits, as well as participation in a pre-tax flexible benefit plan forhealthcare and dependent care reimbursement and an employee assistanceprogram. We also offer paid sick time, paid time off or vacation and areproud to offer participation in a 401(k) plan with a company match!Essential Functions :Please note that this is not an exhaustive list of responsibilities. WithinThe EDDY family, our team always finds new ways to look after thebusiness, our guests, and our team-mates.Managing Profitability-Demonstrates and communicates key drivers of guest satisfaction.-Analyzes service issues and identifies trends.-Makes and executes the necessary decisions to keep the Taproom moving forwardtoward achievement of goals.-Works with the Food and Beverage management team to develop an operationalstrategy that is aligned with The EDDY's business strategy and leads itsexecution.Managing Revenue Goals-Monitors Food and Beverage operations sales performance against budget.-Reviews reports and financial statements to determine Food and Beverageoperations performance against budget.-Coaches and supports operations team to effectively manage controllableexpenses.-Reviews labor expense and compares budgeted wages to actual wages, coachingdirect reports to address problem areas and holding team accountable forresults.Leading Operations and Department Teams-Champions The EDDY's service vision for product and service delivery andensures alignment amongst the Taproom team.-Develops systems to enable employees to understand guest satisfactionresults.-Communicates a clear and consistent message regarding departmental goals toproduce desired results.Managing the Guest Experience-Reviews guest feedback with leadership team and ensures appropriatecorrective action is taken.-Responds to and handles guest problems and complaints.-Stays visible and interfaces with customers on a regular basis to obtainfeedback on quality of product, service levels and overall satisfaction.-Creates an atmosphere in all Food and Beverage areas that meets or exceedsguest expectations.Managing and Conducting Human Resources Activities-Facilitates the development of creative solutions to overcome obstacles andensures implementation to continually improve guest satisfaction results.-Ensures employees are treated fairly and equitably.-Ensures that regular, ongoing communication is happening in Food and-Beverage (e.g., pre-shift briefings, staff meetings).-Fosters employee commitment to providing excellent service, participates indaily stand-up meetings and models desired service behaviors in allinteractions with guests and employees.-Incorporates guest satisfaction as a component of staff/operations meetingswith an emphasis on generating innovative ways to continually improve results.-Sets goals and expectations for direct reports using the performance reviewprocess and holds staff accountable for successful performance.-Solicits employee feedback, utilizes an "open door policy" and reviewsemployee satisfaction results to identify and address employee problems orconc-Ensures property policies are administered fairly and consistently,disciplinary procedures and documentation are complet

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