Vail Resorts Assistant Vacation Rental Manager - Keystone Resort Property Management in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company , and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Keystone Resort Property Management is the premiere property management company in Keystone Resort, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their units on a short term basis. This Assistant Vacation Rental Manager supports a Vacation Rental Manager with the management of 90+ vacation condos within a few miles of the base of Keystone Resort, working closely with the Community Association Management team to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is strong financial performance, well-maintained properties and satisfied homeowners and guests. No two days look the same in vacation rental management.

Duties include but are not limited to:

  • Building and maintaining relationships with homeowners to facilitate acquisition and retention of management agreements for vacation homes.

  • Providing exceptional service to rental guests, homeowners and homeowners' guests.

  • Interviewing, hiring, training and coaching front line staff.

  • Managing Homecare Program including weekly inspections, coordination of repair or maintenance work and communication with homeowner when appropriate.

  • Managing Rental Program including solicitation of rental management contracts, coordination of housekeeping and maintenance, inspections pre-arrival and post-departure as well as working with Revenue Management and Reservations teams to maximize rental revenue and occupancy.

Job Requirements:

  • Experience in and passion for service.

  • Ability to prioritize tasks to satisfy various stakeholders.

  • High school diploma or equivalent required. Bachelor's degree preferred.

  • Maintenance experience or familiarity preferred.

  • Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required. Ability to communicate in Spanish a plus.

  • Experience in vacation rental or hotel management preferred.

  • Experience with Property Management software applications such as SMS, PMS and LMS is preferred.

  • Proficient with Microsoft Office applications - Excel, Word, Outlook, Access.

  • Able to lift up to 30 lbs and stand for long periods of time.

  • Valid driver's license required for some arease.

  • Flexible schedule including weekends, nights and holidays

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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