Vail Resorts Senior Manager - Community Association Management - Keystone Property Management in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Senior Manager of Association Operations

Keystone Resort Property Management is the premier property management company in Keystone Resort, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their properties on a short term basis. The management portfolio consists of over 40 managed HOA contracts, more than 650 short term rental contracts and an additional 261 homecare contracts.

The Senior Manager of Association Operations leads a group of Community Association Mangers and their teams in the operations of approximately 20 HOAs in the association management portfolio. The Community Association Management team is charged with delivering high quality experiences to the boards, owners and guests of our managed communities. In a resort environment where owners are dependent on short term rental income, this is not a typical HOA management environment, in that HOA leadership must think about HOA operations from an owner and guest perspective and work with their boards and teams in support of the resort environment. This includes focus on standards and procedures for daily operational management, retaining and attracting HOA clients, managing in a style that fits with resort property managements, homeowner relations. Critical in-resort relationships include: Front Desk, Housekeeping, Rental Management, Engineering, Pool & Spa, Administrative Office, Inventory Management, Human Resources, Corporate Hospitality, Conference Sales & Services and various community stakeholder groups.

Key Accountabilities of Leader and Team

  • Ensure consistency in deliverables of budgeting, financial analysis, capital planning, contractor/vendor coordination and property inspections for multiple associations.

  • Provide exceptional service to boards, homeowners and guests, quickly addressing feedback in a professional and complete manner.

  • Consistent task and project tracking, follow through and progress reporting to key stakeholders.

  • Build and maintain relationships with homeowners, boards and associations.

  • Support executive board meetings, annual members' meetings and special meetings.

  • Establish annual goals and responsibilities for direct reporting team, track progress towards goals and monitor achievement of goals.

  • Support further development of a collective team and systems that build and maintain relationships with homeowners, boards and associations.

  • Foster and reinforce partnership between critical internal departments, especially Engineering and Rental Operations Management.

  • Communicate Net Promoter Score (service score) expectations to management team and hold team accountable for results, response and internal follow up as warranted.

  • Champion quality standards in all areas of the business with team and Homeowners.

  • In addition to HOA budgets, oversight of corporate budgets, P&L reviews, variance reports and forecasts for multiple company business units.

  • Oversee capital projects for company owned assets, and support the capital process related to HOA assets as appropriate.

Knowledge Base & Cultural Characteristics

  • Demonstrated passion for providing and leading others in providing exceptional service.

  • Strategic leader, capable of setting an ambitious agenda and engaging and aligning a set of stakeholders to achieve it.

  • Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management. Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.

  • Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.

  • Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace.

Qualifications

  • 10 + years in association management with experience leading multiple mid-level managers who each have multiple reports. Qualified candidates will be able to draw on knowledge leading multiple teams in a multi-property resort setting, preferably with individually deeded properties and an HOA component.

  • Proven track record of delivering a successful strategies, plans, and programs based on competitive analysis, industry trends, and best practices, emerging technologies, and the company’s vision.

  • Demonstrated strategic and analytical decision-making skills supporting a holistic, ecosystem perspective to developing people. Able to assess processes and outcomes by establishing solid metrics of performance.

  • Strong leadership presence with a proven ability to influence and interact with cross functional leadership and teams. Excellent verbal, written, storytelling, and interpersonal communication and presentation skills, including comprehension, effective listening, and negotiating skills.

  • Bachelor’s Degree in Business, Hospitality Administration, Finance or similar.

  • Colorado CAM (Community Association Manager) license is required, or candidate must be able to obtain license within 30 days on the job. This process includes fingerprinting with the Colorado Bureau of Investigation and a background check. CMCA or AMS certification preferred.

  • Flexible schedule including weekends, nights and holidays

  • Highly proficient with Microsoft Office applications - Excel, Word, Outlook, Access.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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