Vail Resorts Ticket Scanning Supervisor - Winter Seasonal - Keystone Resort in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The ticket scanning supervisor is responsible for all daily operations of the Ticket Scanning department. The qualified candidate should embody professional conduct and demonstrate a high level of guest service to both internal and external guests. The ticket scanning supervisor should be friendly, make it easy, and pay attention to detail at all times.

Employment dates: October 1st, 2018 – April 7th, 2019

Job responsibilities include, but are not limited to:

  • Assist in hiring scanning team.

  • Scheduling of staff.

  • Development of staff through training, coaching, and discipline.

  • Monitoring time and labor in order to align staffing levels to budget and business volumes.

  • Resolve ticket and season pass problems with the help of the ticket office.

  • Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, Mountain Safety, and Ski Patrol.

  • Investigation of fraudulent season pass and lift ticket usage.

  • Maintain a calm and professional demeanor at all times in stressful situations.

  • Problem solving guest and staff issues to a positive outcome.

  • Maintaining safe areas of operation.

  • Follow instructions given by manager.

  • Work on a team environment.

  • Presenting yourself in a professional manner by adhering to company guidelines on grooming and attire.

  • Have fun!

    Qualifications :

  • Fluent in all aspects of English – required

  • Three (3) years guest service experience – required

  • Two (2) years of previous supervisory experience– required

  • Prior ticket scanning experience – preferred

  • Willing to work outdoors in all alpine winter weather conditions – required

  • Able to lift 50 pounds.

  • Able to stand for the entire work shift.

  • Able to commit to entire season – required.

What’s in it for you?

  • Free EPIC Pass to all of our resorts; Beaver Creek, Vail, Whistler Blackcomb, Keystone, Breckenridge, Park City, Northstar, Heavenly, Kirkwood, Mt. Brighton, Afton Alps, & Wilmot Mountain

  • Discounted dependent ski passes

  • Free ski lessons

  • Discounted tickets to Arapahoe Basin

  • Discounted lodging at our properties starting at $85/night

  • 50% off Colorado Mountain Express transportation

  • Food and beverage discounts at mountain dining locations

  • Retail discounts at Vail Resorts Retail stores

  • 10-25% off at our Starbucks locations

  • Unique events - Including concerts, employee meals, employee activities, pro competitions

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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