Vail Resorts Travel Fulfillment Coordinator - Winter Seasonal - Keystone Resort in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Description:

Come work in a fun-filled, high energy environment while providing office support for our reservation centers throughout Vail Resorts. Our office is just minutes away from Keystone Mountain for easy access before or after your shift to ski or ride.

Responsibilities include (but are not limited to):

  • Process daily reports for ground transportation, lift ticket, season pass and other vacation products.

  • Fulfill ground transportation for vendors.

  • Fulfill lift tickets, ski school, and season passes for RPOS.

  • Act as a liaison and assist with problem solving between VRI Reservation Centers, sales agents, ground transportation vendors, ticket offices, rental shops and ski school in resolving guest issues.

  • Quality control reservations for all ground, lift tickets, season passes, rental shops and ski school.

  • Maintain consistency in daily operating procedures.

  • Assist with special projects.


  • Customer focused and able to solve problems effectively

  • Ability to run reports and analyze data.

  • Excellent verbal communication skills and computer proficiency - required

  • A positive attitude, strong attention to detail and ability to multi-task - required

  • Must be willing to work weekends and holidays - required

  • Knowledge of RPOS system -preferred

  • Knowledge of LMS system - preferred

  • Knowledge of Tour Partner system - preferred

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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