Marriott Franchised Assistant General Manager in Littleton, Colorado

Job Number 1800239F

Job Category Property Leadership

Location Residence Inn Denver Southwest/Littleton, Littleton, Colorado VIEW ON MAP

Brand Residence Inn

Schedule Full-time

Relocation? No

Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via e-mail at : ah@hilindberg.com

Additional Information: This hotel is owned and operated by an independent franchisee, Propel Management, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

Assist the General Manager in all departments and all aspects of the hotel. Together work towards outstanding guest satisfaction, financial revenue and profit goals, associate satisfaction, compliance with all brand standards, training, and outstanding overall leadership. The AGM will be involved in all aspects of the hotel including the hiring process, training and development of our associates, retaining a solid team, and ensuring we meet all brand and company guidelines and procedures. The Assistant General Manager will also be responsible for a high standard of customer service and customer focus. He/She must be willing to accommodate our guests in a friendly and professional manner at all times. In addition, the AGM will assist the General Manager and our corporate office associates in all areas to guarantee operational excellence and to drive the overall success of the hotel through strong leadership and by setting the example.

Job Requirements

Essential Job Functions: Customer Focus:

  • Is 100% focused on guest satisfaction

  • Responding in a timely manner (within the same work day) to all customer inquiries

  • Working with all team members to proactively be ready for our guests through effective daily meetings, room inspections, reviewing front desk reports, etc.

  • Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive

Employee Focus:

  • Communicates effectively with all team members and ensures daily meetings are effective and fun for the staff

  • Ensures all hotel staff, including new associates, are properly trained in accordance with both hotel and brand standards

  • Celebrates team member success and communicates results to all team members

  • Holds employees accountable for all hotel policies and procedures and leads by example

Financial Results:

  • Achieve budgeted revenue and profit goals

  • Accurately submits payroll ensuring employee payroll is correct

  • Overseeing all accounting procedures and controlling and ensuring that proper control procedures are in place. Holding associates accountable and training appropriately and as needed

  • Completing weekly scheduling and labor management reports on time

  • Completing and compiling our month end documents

  • Overseeing all accounts receivables and ensuring all payments are up to date and all accounts current

  • Maintains all appropriate PAR levels and that ordering in all departments is done based on the established PAR levels

Sales:

  • Assisting our Director of Sales as needed and driving additional sales through proper tracking and customer interactions

  • Maintains a good working relationship with the competitor hotels to help drive our hotels' sales efforts

Operations:

  • Effectively managing our recruiting, selection, orientation, training, and performance planning processes

  • Maintains accurate employee files and ensuring compliance with all local and federal employment laws

  • Administers all hotel policies and procedures

  • Is Hands On and jumps in any area to assist employees and sets the example

  • Maintains all required certifications

  • Inspects rooms and public areas on a daily basis

  • Recognizes and corrects any safety or security hazards

  • Ensures all required inspections, tests, and certifications are completed on time

  • Oversees scheduling of all employees to ensure all required shifts are covered and within budgeted labor goals

  • Works to ensure all rooms are in service and all equipment is working order

  • Working with our Engineering team to ensure there is a strong General Cleaning and Preventative Maintenance, (GCPM) program is in place and that all rooms and equipment are maintained properly

  • Ensuring that we are properly staffed in our housekeeping and laundry departments and actively recruiting new talent

This company is an equal opportunity employer.

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