Atrium Hospitality Front Desk Clerk in Loveland, Colorado

Front Desk Clerk Location Name Loveland, CO Embassy Suites Location Address4705 Clydesdale Pkwy. Requisition ID 2018-13195 Category Hotel - GuestServices Schedule TBD- Some weekend days Employment Type Regular Part TimePay Rate 11.25 Hotel Embassy Suites About UsJoin the team at the Embassy Suites by Hilton Loveland Hotel, ConferenceCenter & Spa! We are located in Loveland, CO nestled at the foothillsof Colorado's Rocky Mountains. With more than 300 days of sunshine per yearand surrounded by natural beauty, Loveland is the ideal place for those thatlove the outdoors, arts, community events, and life. Your adventure awaits!Atrium Hospitality is a leading hotel and asset management company,overseeing a portfolio of 84 hotels in 30 states licensed primarily throughthe Marriott, Hilton and Intercontinental brand families. We strive tobring to life a culture that promotes the four simple values that drive ourbusiness: Perseverance, Respect, Service, and Teamwork.Position DescriptionJob Purpose:To greet guests in a pleasant, professional and efficient manner.Accommodate guests by registering and assigning rooms, issuing room keys,transmitting and receiving messages. Keep records of occupied rooms andguests' accounts, making and confirming reservations, and presentingstatements to and collecting payments from departing guests.Job Responsibilities:Display good customer relation skills and take initiative to greet guests in afriendly manner.Register and assign rooms to guests of the hotel without announcing roomnumbers. Answer inquiries pertaining to hotel services, registration ofguests, and shopping, dining, entertainment, and travel directions.Answer inquiries pertaining to hotel services, registration of guests andshopping, dining, entertainment and travel directions.Record guestcomments or complaints, referring customers to managers as necessary.Keep records of room availability and guests' accounts. May make, confirmand cancel reservations for guests.Compute bill, collect payment and make change for guests. May post chargessuch as room, food, liquor or telephone by hand or machine.Transmit and receive messages using equipment such as telephone, fax,switchboard or computer.Verify customers' credit, and establish how the customer will pay for theaccommodation as stated in the SOP. Account for all cash and make deposits inaccordance with hotel and company policies.Follow all company and safety and security policies and procedures; reportaccidents, injuries and unsafe work conditions to management; completesafety training and certifications.Ensure uniform and appearance is clean and professional, maintainconfidentiality of proprietary information and protect company assets.May make restaurant, transportation or entertainment reservations forguests; may deposit guests' valuables in the hotel safe or safe-depositbox; may order complimentary flowers or champagne for special guests.If functioning in a Lead Capacity: (a) take responsibility for assignedemployees in the absence of the Supervisor, (b) assign work and ensureproper performance of assigned employees.Other duties as assigned.Job Skills:Speak effectively- Talk to others to convey information effectively.Active Listening - Give full attention to what other people are saying,taking time to understand the points being made, asking questions asappropriate, and not interrupting at inappropriate times.Reading Comprehension - Understand written sentences and paragraphs in workrelated documents.Judgment and Decision Making - Considering the relative costs and benefits ofpotential actions to choose the most appropriate one.Communicate well with many different kinds of people.Service Orientation -Actively look for ways to help people.Change easily and frequently from one activity to another such as fromtyping, to searching in a directory, to using a telephone or computer.Use eyes, hands, and fingers accurately while operating a phone system orcomputer keyboard.Mathematics - Use m