Wyndham Destinations 2018/2019 Ski Season Guest Services Agent/Shuttle Driver - Snowmass Lodging Company by Wyndham Vacation Rentals in Snowmass Village, Colorado
Guest Services Agent
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property
Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.
Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
SCOPE: The Driver is responsible for driving the van/shuttle according to scheduled runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage.
Greet guests and assist them with loading and unloading vehicle.
Transport guests to/from surrounding locations as needed, paved and dirt roads.
Answer inquiries pertaining to the Resort's amenities, services, policies, area attractions, dining, entertainment and directions.
Escort guests to rooms upon request.
Open vehicle and hotel doors and greet arriving and departing guests.
Maintain list of local transportation guides, churches, sport arena, etc.
Provide information, maps, and directions as necessary.
Deliver flowers, packages and messages to guestrooms.
Maintain resort vehicle(s): gas, oil, cleanliness - interior and exterior; fill out daily vehicle reports and report any malfunctions to management.
Operate radios efficiently and professionally in communicating with staff.
Notify security of accidents and complete appropriate documentation.
High School diploma or equivalent required
Experience in a hotel or a related field preferred.
Must have a valid driver's license.
Class E CDL or ability to obtain preferred.
Must not have any moving violations on driving record.
SKILLED at: multi tasking; effective communication skills, both written and verbal; work as a team with Front Desk agents and all other property departments. Maintain a professional appearance and a cordial attitude towards all guests and staff. be people oriented and able to work independently or with others as needed. Be able to easily and frequently change from one activity to another, be able to attend to the needs, requests or the expressed or implicit wishes of people immediately and judge the characteristics and needs of people and things
KNOWLEDGE of: handling the stress of high customer demand in a hospitality environment. be effective at listening to, understanding, and clarifying concerns raised by guests. be able to multitask and prioritize departmental functions to meet deadlines Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 50 pounds of force frequently, up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Frequent lifting of supplies and equipment.
Extensive standing, walking, reaching, stooping, bending and kneeling.