Destination Hotels & Resorts Housekeeping Manager / Executive Housekeeper in Snowmass Village, Colorado

27698BRPosition Title:Housekeeping Manager / Executive HousekeeperJob Overview:This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Req ID:27698BRCity:Snowmass Village Essential Functions:Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accuratelyPrepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shiftEffectively communicate changes of assignment sheets as they arise throughout the shiftAssign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areasInstills a calm, organized approach when interacting in stressful situationsApproach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfactionEnsure that sufficient staffing is present to meet the daily business demandsMaintain confidentiality of guest information and follow proper protocol to secure and protect pertinent dataFoster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interactionAssist management to recruit, hire, train and successfully support and manage the talent of all new and existing team membersQualifications:High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)Minimum of two years supervisory experience in a high volume setting preferredPrevious hospitality experience in a Four Diamond quality organization preferredPrevious experience with Windows, Office, and property management systems highly desirableMust be able to understand, speak, read, and write in the basic English languageAbility to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written formDemonstrate ability to compute basic arithmeticMust be available to work, varied shifts and flexible schedulesJob Type:Full Time Property:Destination Residences Snowmass Area of Interest:Rooms & Operations Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Destination Residences Snowmass offers the finest collection of slope-side properties in Snowmass. From the Condé Nast award-winning Stonebridge Inn to the spacious Top of the Village Condominiums with their ski-in, ski-out convenience, our collection of properties offers a full range of amenities and accommodation sizes. The collection also represents an array of guest experiences, from value to deluxe lodging, while being adjacent to world-class skiing on Snowmass Mountain and within walking distance of the Snowmass Village Mall. We pledge to be the Inn that cares about people and stand above the competition by offering quality accommodations and friendly, superior customer service; to provide a warm environment that our associates and guests want to experience again share with friends and family.State:ColoradoType of Position:Entry Level ManagementBrand:Destination Hotels