Wyndham Destinations 2018/2019 Ski Season Guest Services Agent - Trailhead Lodge - Steamboat Resorts by Wyndham Vacation Rentals in Steamboat Springs, Colorado

Job Description - Guest Services Agent

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property

Job Duties

  • Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.

  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.

  • Responsible for key control and preparing bank audits.

  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

Qualifications

  • Ability to multi-task and work in a fast paced environment

  • Excellent customer service skills

  • Education: High School diploma or equivalent required

  • Experience: Telephone marketing/sales experience