Casey's Pond Concierge - Part Time Evenings in Steamboat Springs, Colorado
Responsible for greeting residents, guests, and vendors by phone or in person at the main entrance of the community; responding to personal needs including incoming/outgoing mail, transportation requests, and questions about the local area; and functioning as a concierge to facilitate any/all services that contribute to an excellent customer service experience at Casey?s Pond.
Answer phones and greet all residents and visitors in a courteous, warm and professional manner; log and direct them to the appropriate office or residential room with guest badges for identification.
Assist with administrative duties as directed including: typing, filing, mail distribution and collection, work orders, supply orders, printing, copying, scheduling, communication, account postings, etc.
Develop and maintain a good working rapport with inter-department personnel to assure that administrative services and activities can be properly maintained to meet the needs of the facility.
Assure that the front desk and business office areas are maintained in a clean and safe manner and that necessary equipment and supplies are maintained to perform required duties.
Provide information to resident/families as necessary, or refer to appropriate department or agency in accordance with established privacy policies and procedures.
Keep abreast of current local events, activities, and businesses and act as a liaison for residents or families engaging with the Steamboat community.
Assist in coordinating and planning activities, meetings, transportation, and special events for Casey?s Pond and residents of the community; maintain schedules as appropriate.
Maintain a current file/listing of residents by name and room number, emergency phone members, staff/department extensions, key personnel, and on-call managers.
Respond appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol.
Take prospective residents and/or their families on tours of the community when marketing and administrative personnel are not available.
Assist in developing, implementing and coordinating administrative policies and procedure manuals as requested by management.
Promote positive image of community and serve as ambassador of community to visitors.
Utilize sound judgment and experience to solve moderately complex problems in adherence with Casey?s Pond Associate Handbook and Behavioral Code of Ethics.
Perform other duties as assigned in line with HIPAA compliance.
Note: This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his her supervisor.
Education and Experience
High school diploma or equivalent preferred; 1 year experience working with seniors preferred
Possible exposure to blood-borne pathogens, various drugs, chemical, infectious, communicable diseases or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Weekend, evening or night work as needed to ensure shift coverage
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills
Experience with PC's and full proficiency with Microsoft Office Software suite.
Ability to effectively communicate with proper English grammar and understand and follow written and oral instructions.
Ability to read and interpret documents and write/type routine correspondence.
Ability to deal tactfully with personnel, residents, family members, visitors, and the general public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
Ability to follow facility policies.
Ability to maintain resident confidentiality and adhere to HIPAA policies.