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City of Thornton GUEST RELATIONS CLERK I/II - TRAIL WINDS / CRC in Thornton, Colorado


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$12.32 - $18.16 Hourly


Thornton, CO

Job Type



Parks, Recreation, and Community Programs

Job Number








  • Description

  • Benefits

  • Questions



5-10 hours per week

Will include nights and weekends

Positions available at the Carpenter Recreation Center and the Trail Winds Recreation Center.

Under specified supervision, performs cashier and receptionist duties at the city Aquatics, Arts, Community, Recreation, and/or Senior Centers and performs related duties as required.

Positions in this class are flexibly staffed and are normally filled internally by advancement from level I to level II, or, when filled from the outside, require previous directly related experience.

Guest Relations Clerk l:

Under immediate supervision, this is the entry-level class in the Guest Relations Clerk series. Incumbents entering this class have limited related work experience. Work is observed and reviewed during performance and upon completion.

Guest Relations Clerk ll:

Under general supervision, this is the journey level class in the Guest Relations Clerk series, and is distinguished from level I by the ability to perform the majority of the duties assigned with only occasional instruction or assistance. May be responsible for opening and closing a facility. May train and mentor less experienced Guest Relations Clerks.


(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Performs front desk services and operations at the city Aquatics, Arts, Community, Recreation, and/or Active Adult Center providing excellent customer service, including, as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general.

Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards.

Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports.

Communicates effectively with center patrons in person and over the telephone to market and promote Recreation programs and services.

Communicates and enforces facility policies and procedures. Observes guest use and informs supervisors of improper facility or equipment use.

Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts.

Performs program registration during peak demand periods.

Assists with special projects as assigned.

May be required to work overtime.

May train and mentor less experienced clerks on duties and procedures and provide functional supervision.

Performs other duties as assigned.



Guest Relations Clerk l:

High school diploma or GED; six months' previous customer service, receptionist, or experience dealing with the public. Equivalent combinations of education and experience may be considered.

Guest Relations Clerk ll:

High school diploma or GED; two years of progressively responsible customer service, receptionist, or cash handling experience, preferably in a related (i.e., recreation, arts, etc.) setting. Equivalent combinations of education and experience may be considered.

Licensing/Certification Requirements:

No specific licensing/certification requirements exist for this position.

Knowledge, Skills, and Abilities:

Guest Relations Clerk l:

Knowledge of the policies, procedures and goals of the city of Thornton and the department.

Knowledge of general office practices and procedures.

Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary.

Skill in organizing and managing multiple competing tasks.

Skill in maintaining filing systems.

Ability to provide quality guest services.

Ability to handle money accurately, conscientiously, and honestly.

Ability to work in a high-usage, fast-paced environment.

Ability to understand and carry out written and verbal instructions.

Ability to understand and apply policies and procedures.

Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones.

Ability to use standard office equipment, computer equipment and software including word processing, data base management, spreadsheet applications and electronic mail.

Ability to establish and maintain effective working relationships with city employees and the general public.

Ability to deal with the public in a mature, effective, and responsible manner.

Ability to listen well and communicate effectively orally and in writing with various audiences.

Ability to maintain appropriate keyboard skills necessary for successful job performance.

Guest Relations Clerk ll:

In addition to previous requirements:

Knowledge of Rec Trac may be required.

Skill in working independently in the absence of supervision.

Ability to read, interpret, explain, and enforce policies or procedures to constituents.

Physical and Mental Requirements:

While performing the duties of this job, the employee is required to sit, stand and perform duties requiring the use of repetitive motions for prolonged periods. The employee is regularly required to walk, demonstrate manual dexterity, talk, hear, and see. The employee is required to exercise visual concentration for extended periods of time. The employee is also required to perform light lifting.


Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.

Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration.

As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions.

The City of Thornton offers employees an outstanding benefits package. Benefit eligibility is based on the status of the position applied for. Benefits offered may include the following depending on the job type/status of the position:

Health Insurance

Dental Insurance

Vision Insurance

Life, Dependent Life & Supplemental Life Insurance Options

Voluntary Accidental Death & Dismemberment Policy

Flexible Spending Plan

Retiree Health Savings Plan

Pension Plan & Deferred Compensation Plans

Short & Long-term Disability Plans

Paid Holidays

Vacation & Sick Leave

Multilingual Incentive Pay

Recreation Pass

Wellness Program - Learn more here (

In-House Training Opportunities

Tuition Reimbursement

Employee Assistance Program