Vail Resorts Assistant Manager - Front Desk - Vail Marriott - Vail, CO in Vail, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Manages all operational activities of the hotel’s Front Office to provide the highest standard of courteous service while meeting and exceeding profit levels. Provides overall direction, coordination, and evaluation of the front office department and staff. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/resort. Generally, manages a medium staff of 5 to 10 hourly employees.

Responsibilities include but are not limited to:

  • Lead by example: Provide a gracious and aggressive hospitality towards all customers

  • Responsible for the efficient and professional running of the front desk, including relationships with other departments

  • Be prepared to perform all front desk functions, including switchboard, business center and guest relations

  • Complete work or special projects as assigned and make sure to meet due dates

  • Promote Marriott Standards to the staff and ensure Marriott standards are being met at all times.

  • Understand Marriott QA audit and make sure FD department passes audit on first attempt

  • Know how to hire, train and develop staff

  • Oversee scheduling and payroll for front desk and AYS. Including clearing exceptions and approving payroll.

  • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc

  • Have PMS and MARSHA skills

  • Assist Front Desk Manager in conduct coaching and disciplinary forms

  • Assist Front Office Manager in communicating and executing overall vision and direction of the department

  • To be leader of department in Front Office Manager's absence


  • High school diploma

  • 1 year Hospitality supervisor position

  • PMS and MARSHA experience - preferred

One Job – Double the Benefits.

Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott’s nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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