Destination Hotels & Resorts Guest Services Coordinator in Vail, Colorado

28138BRPosition Title:Guest Services CoordinatorJob Overview:You will warmly and enthusiastically greet all incoming calls and assists callers with answers to their questions and ensures theirs calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.Req ID:28138BRSalary:$14/hourCity:VailEssential Functions:Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day.Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members.Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.Share your personal passions and knowledge of the services and amenities available to guests to help them feel at homeCollaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being metEnjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiencyCalmly and confidently communicate with and dispatch appropriate emergency personnelAssist with private exchange (PBX) switchboard to connect all incoming phone calls to the hotel.Assist with answering, screening, and routing all outside calls.Assist with supplying general information to callers and connects calls to the appropriate staff.Assist with performing clerical duties such as copying, faxing and scanning. Assist in preparing Fed Ex shipments for pick up.Assist with using hotel service optimization system (Hot SOS) to place work orders for guests and owners.Assists with intercommunication between departments will be performed using various equipment to include two-way radios, apps to include Voxer and software to include Hot Sos.Assists with monitoring and maintaining device/radio/ gate clicker logout sheets.Assists with monitoring parking gates and communicates to the appropriate staff to notify them of arrivals, vendors, contractors and employee appointments. Assists with maintaining PBX functions to include voicemail boxes, phone line restriction, phone forwards.Places orders for the front office for suppliesProvide amenity support as needed.Work in a cooperative work environment, which focuses on trusting relationships, ethics, dignity, maximum productivity and team member morale. Qualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!Experience. Previous experience passionately providing service to others and assisting with emergency situations.People Person. The best part of serving others is creating experiences for them that go beyond the expected.Great communicator. Providing amazing experiences requires the ability to communicate fluently in EnglishTypical schedule may be Wednesdays-Sundays from 10am-6pm.A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, knows how to multi-task and isn’t easily flustered. Job Type:Full Time Property:Manor Vail LodgeArea of Interest:Rooms & Operations Company Introduction:IN 2016, DESTINATION AND COMMUNE STARTED A NEW JOURNEY TOGETHER. We set off to create the most extraordinary independent hospitality company in the world. By combining two brands that embody freedom and discovery, we have assembled an unrivaled collection of unique properties, passionate people, and remarkable experiences from across the globe. No other company can lead this journey and feed the endless curiosity of today’s fiercely individual traveler. We are in the business of individuality. It’s the hallmark of our entire portfolio, running through all of our collections and each one of our properties. It describes every guest, owner, and team member. And it’s the centerline down the road we are on. We don’t know where the next fork in the road will take us, but we do know we’ll enjoy the journey. We welcome you to join us.Property Introduction:Manor Vail Lodge is located creek-side at Golden Peak Base, providing guests and condominium owners with accessibility to Vail Village. Guests can enjoy Vail’s variety of summer and winter activities while staying in the lodge’s cozy hotel rooms or fully furnished condos. Whether skiing during the winter months or hiking in the summer, Manor Vail Lodge offers guests premier amenities in a location convenient to the heart of Vail Village. Guests of Manor Vail Lodge enjoy dining at The Fitz restaurant or The Fitz bar and lounge’s fireplace. The lodge also provides meeting and conference facilities, a resort spa and four hot tubs for guests enjoyment.State:ColoradoType of Position:Hourly PositionBrand:Destination Hotels