Destination Hotels & Resorts Overnight Guest Services Agent in Vail, Colorado

28009BRPosition Title:Overnight Guest Services AgentJob Overview:The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful memories for all guests.Req ID:28009BRCity:VailEssential Functions:Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guestAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of dayPosted in the lobby when not out on a taskKeeps record of all arriving/departing and in-house guestsBe knowledgeable of all tours/groupsMaintains records for all VIPs, special requests, etc.Maintains an up to date working knowledge of all resort amenities as well as any special eventsProvides accurate directions and resort information for guestsUpsells other resort services and amenities to guestsMaintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculateArranges bell service for guestsSchedules travel arrangements for guestsAssists with luggage storage and retrievalOpens car doors for guestsValet parks carsMaintains knowledge of valet parking lot flowPerforms special deliveries or errands for guestsQualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!Experience. Previous experience passionately providing service to others. Excellent phone skills needed.People Person. The best part of serving others is creating experiences for them that go beyond the expected.Great communicator. Providing amazing experiences requires the ability to communicate to any guest, client or associate.A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.Job Type:Full Time Property:Hotel Talisa Area of Interest:Rooms & Operations Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Vail's newest luxury hotel, Hotel Talisa, debuting after a multimillion-dollar renovation, offers 285 new accommodations with sophisticated décor and luxurious bathrooms and existing vacation residences. Savor global cuisine within the new restaurant, fireside lounge and upscale market, an inventive après scene with majestic fireside mountain views, blissful spa treatments, relaxing water therapy with a steam and sauna and top-ranked fitness offerings at the over 58,000 ft. Club & Spa, and a premiere ski-in/ski-out offering with an on-property ski lift and ski concierge and bespoke year-round alpine experiences. All just five minutes from Vail Village!State:ColoradoType of Position:Hourly PositionBrand:Destination Hotels