Destination Hotels & Resorts Overnight Supervisor in Vail, Colorado

28006BRPosition Title:Overnight SupervisorJob Overview:This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance and support to the overnight operations team in the areas of guest service, training, scheduling and performance management for the overall successful overnight operations (to include but not limited to Front Office, Guest Services, and Housekeeping). This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Req ID:28006BRCity:VailEssential Functions:Be an expert and demonstrate knowledge in all aspects of overnight property management and front office/PBX computer systems (to include but not limited to any maintenance requirements, report generation, performance of daily backups and simple programming)Conduct pre-shift meeting at shift change-overs to effectively communicate relevant information to team membersAudit all revenue and statistical transactions prior to distribution of daily reports to ensure complete and accurate reporting of information to operational managersEnsure overnight team properly completes required checklist items at the end of each shift to process accurate and timely recording of all accounting/financial transactionsMaintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)Instills a calm, organized approach when interacting in stressful situationsApproach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfactionEnsure that sufficient staffing is present to meet the nightly business demandsMaintain confidentiality of guest information and follow proper protocol to secure and protect pertinent dataFoster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interactionAssist management to recruit, hire, train and successfully support and manage the talent of all new and existing team membersQualifications:High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)Minimum of one year supervisory experience in a high volume setting preferredPrevious hospitality experience in a Four Diamond quality organization preferredPrevious experience with Windows, Office, POS and property management systems highly desirable Must be able to understand, speak, read, and write in the basic English languageAbility to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written formDemonstrate ability to compute basic arithmeticMust be available to work, varied shifts and flexible schedulesJob Type:Full Time Property:Hotel Talisa Area of Interest:Rooms & Operations Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Vail's newest luxury hotel, Hotel Talisa, debuting after a multimillion-dollar renovation, offers 285 new accommodations with sophisticated décor and luxurious bathrooms and existing vacation residences. Savor global cuisine within the new restaurant, fireside lounge and upscale market, an inventive après scene with majestic fireside mountain views, blissful spa treatments, relaxing water therapy with a steam and sauna and top-ranked fitness offerings at the over 58,000 ft. Club & Spa, and a premiere ski-in/ski-out offering with an on-property ski lift and ski concierge and bespoke year-round alpine experiences. All just five minutes from Vail Village!State:ColoradoType of Position:Hourly PositionBrand:Destination Hotels