Destination Hotels & Resorts Reservations Agent at Destination Residences Vail in Vail, Colorado

28658BRPosition Title:Reservations Agent at Destination Residences VailJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.Req ID:28658BRSalary:$15/hrCity:VailEssential Functions:

  • Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner

Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

  • Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit

  • Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

  • Collaborate with the Sales Department concerning group bookings.

  • Act as the initial guide for the guest and their experience

  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty

  • Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Qualifications:

  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!

  • Experience. Previous experience passionately providing service to others. Excellent phone skills needed.

  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.

  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Job Type:Full Time Property:Destination Residences Vail Area of Interest:Revenue & Reservations Management Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Tucked against the base of magnificent Vail Mountain lies the perfect destination for your next Colorado ski resort getaway - Destination Resorts Vail. Located in Vail's Lionshead Village and just 75 to 250 yards from the ski gondola or Vista Bahn, this collection of more than 100 fully equipped Colorado condominium rentals in six locations offers something for everyone - from value lodging to deluxe accommodations. Guests of Destination Resorts Vail experience adventure at its best - over 5,000 acres of Vail Ski Mountain just steps outside our door, and hiking, mountain biking, rafting, golfing and more in the summer.State:ColoradoType of Position:Hourly PositionBrand:Destination Hotels