Interstate Hotels & Resorts Overnight Front Desk Agent / Night Audit Full Time in Westminster, Colorado
If you enjoy being part of a friendly, enthusiastic team and helping make our guests’ visit to Colorado memorable this might be a great opportunity for you! A guest’s first impression of their visit begins during their arrival process. Being greeted with a warm, friendly welcome by our outstanding team is imperative. This is a great role for those who wish to learn how to run a business from the ground up. You will be introduced to and involved in most aspects of the hotel. The overnight shift is more quiet than the rest of our shifts, as most of our guests have already checked in and are in bed. Still, we need to be ready to provide the best service available to those late night arrivals and early morning departures.As a Night Auditor you will be responsible for greeting our guests, answering to their needs, informing them of the local area and hotel amenities and ensuring a seamless visit. Responsibilities include, but are not limited to:
Taking phone calls and making reservations
Offering a warm welcome and a sincere farewell to our guests
Communicating with each department to ensure the needs of our guests are fulfilled
Maintaining a clean, organized Front Office area
Scanning, Faxing and Email
Maintaining Attention to detail and guest service
Interstate Hotels & Resorts believes in providing the most sincere and prompt service to our guests and we reward excellence in our team. We also provide excellent benefits!
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Our People are the Key to our Success
Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.