Steamboat Ski & Resort Corp. Building Attendant/Host - Winter Season in Winter Park, Colorado
The F&B Building Host position is required to greet guests in a friendly, outgoing manner and to communicate safety guidelines and procedures and enforce the most up to date safety measures. The F&B Building Host must be able to answer questions and handle complaints from guests in a pleasant, sincere and professional manner while enforcing current safety measures. The F&B Building Host will participate in the attendance count of guests inside the building.
The F&B Building Host duties will include: maintaining an attendance count to comply with current regulations, monitoring entrances and exits, watching for crowd altercations and guest flow, requesting guests wear a mask prior to entering the building, helping enforce a table time limit, regulate a one in - one out once the building has reached capacity and other safety measures as assigned.
The F&B Building Host will become knowledgeable of Winter Park Resort and the surrounding area and be willing to share their enthusiasm for winter sports and the Fraser Valley experience as time permits. Ongoing learning and common sense skills are needed to support varying guest and company needs.
The F&B Building Host will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
The F&B Building Host must be flexible in their position with the ability to participate in restaurant set-up, clean-up, sanitation and disinfection, restroom checks and other duties as assigned.
Keeps track of attendance inside the building. Manages to occupancy restrictions
Explains current building capacities, rules and safety measures.
Enforces current building capacities, rules and safety measures
Greets guests in F&B locations.
Monitors entrances and exits of building.
Addresses guest questions and complaints in a polite, professional manner.
Manages the guest lines to keep flow orderly and organized.
Answers questions regarding all areas of Food & Beverage along with general resort questions.
Helps to maintain, clean, sanitize and disinfect all areas of the restaurant.
Acts as a liaison between guests and management
Do the 10 foot rule, there is always something to do
Get debris off the floor
Keep walls clean
Keep heat registers clean
If there is something on the wall, clean it off
Tables and/or chairs will always be neatly arranged, according to charts
It is essential for the F&B Building Host to create and maintain professional working relationships in order to provide updated information to guests. Keeping in constant communication with the supervisory team and other departments in order to provide the guest with a great experience.
Attends regular staff meetings/daily huddle to discuss work assignments and review updates on area information.
Is highly visible at all times
Other duties as assigned.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
- High School Diploma or GED required
- One year Customer Service experience preferred
Qualifications and Skills:
- Working knowledge of local liquor and health codes
Is honest and has the highest integrity.
Is able to handle and manage confidential information.
Professional appearance. Adheres to grooming guidelines.
Follows established policies and procedures. Is supportive of Core Values.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Can handle fast paced, potentially high-pressure environment.
Is flexible with hours and days of work. Is able to work any hours of the day, any days of the week. Prioritizes and re-prioritizes personal time and work, to have good balance in life.
FOOD SERVICE ENVIRONMENT:
Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
Must be able to speak for long periods of time.
Must be knowledgeable of Winter Park Resort and Grand County or motivated to obtain this knowledge
Must have a diplomatic attitude in dealing with others.
Ability to speak clearly, project and effectively to both individuals and groups
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have the ability recognize non-verbal queues
Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves, masks and face shields
Knowledge of foreign languages desirable.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- t accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.